Monster Online
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Feature list FREEFor 100 agents BLOSSOM GARDEN ESTATE FOREST Monthly Unique Visitors (MUV)   10k MUV 100k MUV per user 200k MUV per user 300k MUV per user 400K MUV per...
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Freshchat
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Feature list

FREE
For 100 agents

BLOSSOM

GARDEN

ESTATE

FOREST

Monthly Unique Visitors (MUV)  

10k MUV

100k MUV per user 200k MUV per user 300k MUV per user 400K MUV per user

 

TEAM INBOX

         
Inbox Views 
Custom Views  X
Priority Inbox  X
Private Notes X
Groups
Canned Responses X
Rich Messaging 
Read Receipts X
File Attachments
Conversation Labels
Bulk Actions 
Agent Actions 
User Properties
Custom User Properties X
User Events X
Team Inbox Lite  X X
Team Inbox Lite (Chrome Extension)
Multilingual Team Inbox X X X
Live Translate X X X
Mobile App 
Smart Plugs  X X

 

OUTBOUND MESSAGING & PROACTIVE USER ENGAGEMENT

         
Unlimited Contacts
User Events Tracking X
User Segmentation X
User Targeting X

A&E Add-on

A&E Add-on

A&E Add-on

A&E Add-on

Manual Messages
Triggered Messages  X

A&E Add-on

A&E Add-on

A&E Add-on

A&E Add-on

Targeted Messages  X

A&E Add-on

A&E Add-on

A&E Add-on

A&E Add-on

Triggered Emails X

A&E Add-on

A&E Add-on

A&E Add-on

A&E Add-on

Scheduled Emails X

A&E Add-on

A&E Add-on

A&E Add-on

A&E Add-on

 

ADVANCED WORKFLOWS

         
Assignment Rules  X
IntelliAssign  X X X
Topics 
FAQs X
Auto-Resolve  X X
Meetings  X

A&E Add-on

A&E Add-on

A&E Add-on

A&E Add-on

Co-Browsing  X X X
Canned responses X
Business Hours (Global)  X
Business Hours(by Groups)  X X X
Offline Experience  X
Files  X
Tickets from chat 
Chat transcript download/share  X X X
Unread Chat Email Notifications to Customers  X
Push Notifications (Desktop & Mobile)
Advanced Automations  X X X

 

CHATBOTS

         
Freddy Answers 

Freddy Self Service Add-on

Freddy Self Service Add-on

Freddy Self Service Add-on

Freddy Self Service Add-on

5000 sessions per month

Custom Flows 

Freddy Self Service Add-on

Freddy Self Service Add-on

Freddy Self Service Add-on

Freddy Self Service Add-on

5000 sessions per month

Bring Your Own Bot(Conversation APIs)  X X X
Proactive Bot Triggers 

Freddy Self Service Add-on

Freddy Self Service Add-on

Freddy Self Service Add-on

Freddy Self Service Add-on

5000 sessions/month

 

DASHBOARD & REPORTS

         
Realtime Dashboard          
Basic Dashboard 
Advanced Dashboard  X X X
Reports          
Conversation Overview Report X
Label Report X X
Team Performance Report X X
CSAT Report X X
Agent Availability Report  X X X

 

MESSAGING CHANNELS

         
Website
Mobile In-App via SDKs (Android, IOS, Phonegap etc)
Facebook Messenger X
WhatsApp Business X X

Add-on

Add-on

Add-on

Apple Business Chat X X X
LINE X X X

 

APPS, INTEGRATIONS & APIS

         
Apps & Integrations          
WordPress 
Shopify 
Zendesk X
Slack X
Clearbit Reveal X

A&E Add-on

A&E Add-on

A&E Add-on

A&E Add-on

Marketplace(Public Apps)  X
Marketplace(Custom Apps) X X
Freshdesk

Ticket from chat

Import FAQs

Team Inbox Lite

Freshsales X
Freshservice
Freshmarketer X
Apps & Integrations          
Conversation APIs(BYOB) X X X
Conversation Transcript APIs X X X
Extensive Data APIs  X X X
Agent APIs X X X
Rich Messaging APIs  X X X
Webhooks X X X

 

MULTILINGUAL SUPPORT

         
Web Messenger  X X X
Mobile App  X X X
Agent Interface  X X X
Topics  X X X
FAQs  X X X
Offline Experience  X X X
Live Translate  X X X

 

ACCESS, SECURITY & COMPLIANCE

         
Pre-defined Roles
Custom Roles X X X
Allowed IPs X X X X
Allowed Domains X X X X
Blocked IPs
User Authentication(JWT) X X X X
ISO 27001
AICPA SOC 2
EU GDPR
TRUSTe
Privacy Shield
CCPA
HIPAA X X X X
WCAG (For Agent TeamInbox Lite)

 

SUPPORTED MIGRATIONS

         
User Import(Contacts) X X X
Agents X X X
Canned Responses X
Email Templates X X X

 

RECOMMENDED ADD-ONS

         
Acquisition & Engagement Add-on

NA

+USD19 flat fee/month

+USD19 flat fee/month

+USD19 flat fee/month

+USD19 flat fee/month

Triggered Messages X
Targeted Messages X
Triggered Emails X
Scheduled Emails X
Meetings X
Clearbit Reveal X
Full Contact X
Freddy Self-service Add-on

+USD100 per month for 1000 Freddy sessions

+USD100 per month for 1000 Freddy sessions

+USD100 per month for 1000 Freddy sessions

+USD100 per month for 1000 Freddy sessions

+USD100 per month for 1000 Freddy sessions

Chatbots Builder Platform
Freddy Answers
Custom Flows
Intent Detection
API Connectors
Multilingual Bots
Rich Media Interactions
Chatbot Analytics
WhatsApp Add-on

NA

NA

+USD49/number/month

+USD49/number/month

+USD49/number/month

Business Messages, Customer Messages,Proactive Messages X X

 

CUSTOMER SUPPORT

         
Knowledge Base
Community forums
24 x 5 Email support
24 x 5 Chat support X

 

Omnichannel Features

SPROUT

BLOSSOM

GARDEN

ESTATE

FOREST

OMNICHANNEL X X X
Advanced Ticketing X X X
Helpdesk Automations X X X
Omnichannel Customer Timeline  X X X
Load-balanced ticket assignment X X X
Customizable Satisfaction Surveys X X X
Multiple SLAs and business hours X X X
Multlingual Knowledge base X X X
Custom helpdesk reporting X X X
Multiproduct helpdesk X X X

Upto 5 products

Unlimited products

Complete portal customization X X X
Skill-based ticket assisngment X X X X
Email bot X X X X
Agent scripts X X X X
Social Signals X X X X
Thank you detector X X X X
Auto-triage X X X X
Bot reporting X X X X
Audit log X X X X
Sandbox X X X X
HIPAA compliance X X X X
Approval workflow for knowledge base X X X X
Omniroute X X X X
Agent shifts (Beta) X X X X
Purchase Local/Toll-free numbers X X X
Number porting X X X
Click to call X X X
Advanced Call queues X X X
IVR X X X
Call masking X X X
Voicemail X X X
Voicemail Transcription X X X
Inbound Caller ID X X X
Warm Transfer X X X
Smart Escalations X X X
Call monitoring X X X
Call barging X X X
Conference calling X X X
After Call Work (ACW) X X X
Advanced call metrics X X X
Curated call reports X X X
Custom call centre reports X X X
Queue callback (virtual hold) X X X
Non-business hour routing X X X
Holiday calendar X X X
Holiday routing X X X X
Service level monitoring X X X X
Abandoned call metrics  X X X X
Speech-enabled IVR X X X X
Voicebot  X X X X
Bot reporting X X X X
Omniroute  X X X X
Local min/month  X X X

Includes 3000 local min/month

Includes 5000 local min/month

  • Any Product types that You want - Simple, Configurable, Bundled and Grouped Products
  • Downloadable/Digital Products, Virtual Products
  • Inventory Management with Backordered items
  • Customer Personalized Products - upload text for embroidery, monogramming, etc.
  • Create Store-specific attributes on the fly
  • Advanced Pricing Rules and support for Special Prices
  • Tax Rates per location, customer group and product type
  • Detailed Configuration Options in Theme Admin Penl
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