Monster Online
Sku:
FEATURE LIST STARTER GROWTH PRO ENTERPRISE SERVICE MANAGEMENT         Incident Management ✓ ✓ ✓ ✓ Self Service ✓ ✓ ✓ ✓ Knowledge Management ✓ ✓ ✓ ✓...
Availability: 10 In Stock
FreshService
665.00 ฿
Quantity:
+
-
Tags

Description

FEATURE LIST STARTER GROWTH PRO ENTERPRISE
SERVICE MANAGEMENT        
Incident Management
Self Service
Knowledge Management
CSAT Surveys
Channels - Email, phone, chat, widget
Service Catalog and Request Management X
Time Tracking X
Employee Onboarding X
MSP Mode X
Problem Management X X
Change Management X X
Release Management X X
Request for Change X X
Freddy Virtual Agent on MS Teams X X X
         
CMDB/ASSET MANAGEMENT        
IT Inventory Management X
Asset Auto-discovery X
Asset Lifecycle Management X
Purchase Order Management X
Asset Relationship Mapping X
QR and Asset Barcode Scanner X
Software Asset Management X X
Contract Management X X
         
 IT PROJECT MANAGEMENT        
Agile, Waterfall and Hybrid Modes X X
Project Templates X X
Project Cloning X X
Private Projects X X
Gantt and Roadmap Planning X X
Kanban Board X X
Time Tracking X X
Bug Tracking X X
Test Case Management X X
Smart Delay Predicition X X
Collaborate with @mentions X X
Reporting on Project tasks X X
Sprint Insights X X
Custom Task Types X X
Custom Task Statuses X X
Custom Task Fields X X
Custom Task Workflows X X
Project Management Access for Requesters @ $15 /user/month X X
         
ALERT MANAGEMENT        
Out of the box monitoring tools integration X X
Alert Normalisation X X
Alert Grouping X X
Automatic Incident Creation X X
Alert Reporting X X
         
AGENT PRODUCTIVITY        
Task Management
Canned Responses
Webhooks
Public and Private Notes in Tickets
Tags
Integrated Game Mechanics
Occassional Agents
Custom Agent Dashboard
Agent Collision Detection X
Solution Article Suggester - Freddy X X X
Canned Response Suggester - Freddy X X X
Ticket Field Predictions - Freddy X X X
Insight Inspector - Freddy X X X
ML Powered Thank you Detector - Freddy X X X
         
SERVICE MANAGEMENT AUTOMATION        
Round Robin Ticket Assignment
Workflow Automator
Scheduler
OOTB Orchestration apps
Orchestration transactions

1000 txns/mo/acc

2000 txns/mo/acc

5000 txns/mo/acc

20,000 txns/mo/acc

Orchestration Report
Execution Logs
Approval Workflows X
Business Rules X
Priority Matrix X
         
SLA MANAGEMENT        
SLA Policies
Multiple SLA Policies X
         
SELF SERVICE        
Knowledge Base
Self Service Portal
Freddy Virtual Agent on MS Teams X X X
         
REPORTING AND ANALYTICS        
Analytics Starter - Curated Reports
Analytics Starter - Export Reports
Analytics Starter - Basic Filters
Analytics Pro - Custom Reports X X
Analytics Pro - Advanced Filters X X
Analytics Pro - Scheduled Reports X X
Team Dashboards X X
Analytics Pro - AI Powered Ask Freddy X X
         
CUSTOMIZATIONS        
Multiple Portal Languages
Custom Domain Mapping
Portal Customization X
Multiple Business Hours X
Custom Mailbox X X
API Access 100 API Calls/min X200 API calls/min 400 API calls/min 500 API calls/min
         

SECURITY

       
Data Center Location
GDPR
SOC 2
Custom SSL Certificate
Single Sign on
Domain Restriction
IP Range Restriction X X
Sandbox X X X
Audit Logs X X X
HIPAA X X X
         
ACCESS MANAGEMENT        
Access Controls - Starter
Access Controls - Pro X X
         
APPS        
Orchestration Marketplace
Marketplace
         
MOBILE SERVICE MANAGEMENT        
Freshservice for Android
Freshservice for IOS
         
CUSTOMER SUPPORT        
Knowledge Base
Community forums
24/7 Email Support
24/5 Phone Support
24/7 Chat Support X X
  • Any Product types that You want - Simple, Configurable, Bundled and Grouped Products
  • Downloadable/Digital Products, Virtual Products
  • Inventory Management with Backordered items
  • Customer Personalized Products - upload text for embroidery, monogramming, etc.
  • Create Store-specific attributes on the fly
  • Advanced Pricing Rules and support for Special Prices
  • Tax Rates per location, customer group and product type
  • Detailed Configuration Options in Theme Admin Penl
Just added to your wishlist:
My Wishlist
You've just added this product to the cart:
Go to cart page